FAQ
1. What types of products do you sell? Walvva is proud to offer a unique selection of lifestyle products, primarily focusing on beautifully crafted crystal bracelets and a wide variety of high-quality wine glasses designed to enhance your drinking experience.
2. How much does shipping cost? We offer several shipping options to meet your needs:
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Standard Shipping: For orders between $0.00 and $48.99, the shipping fee is $5.99.
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Free Shipping: We are delighted to offer Free Standard Shipping on all orders of $49.00 and above.
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Expedited Shipping: If you need your items faster, we offer an Expedited Shipping option for a flat rate of $8.99, regardless of the order total.
3. What is your return policy? We gladly accept returns and issue refunds if you are not completely satisfied with your purchase. You must contact us at service@walvva.com to authorize the return. The items must be shipped back to our facility located at Lütticher Straße 41, 40547, Germany. Please refer to our Return Policy page for detailed instructions and eligibility criteria.
4. How can I track my order? Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number on our carrier's website to monitor the delivery status of your package.
5. How do I contact customer service? You can reach our customer support team 24/7 by emailing service@walvva.com. We aim to reply to all queries within 24 to 48 hours.